Privacy policy

Last updated: 10 Feb 2026

This Privacy Policy explains how MAGIC SOLUTIONS ELECTRONICS ("MagicStar", "we", "us") collects, uses, discloses, and protects personal information when you visit our website, contact us, or purchase products from us (the "Services").

1. Who we are

Data controller: Magic Solutions Electronics - Limited Liability Company (LLC)
Trading name: MAGIC SOLUTIONS ELECTRONICS
Registered address: Empire Heights, Tower B, Unit 1602, Al Abraj St., corner Dubai Fountain Road, Business Bay, Dubai, United Arab Emirates, 126694
Customer support: sales@magicsolutionsme.com | 04 288 0106
Returns/Warehouse: Warehouse No. A5.S (Warehouse S5.A), Umm Ramool, Dubai, UAE
Website: magicstarme.com

2. What personal information we collect

We collect: contact details (name, email, phone number); order and delivery details (shipping address, billing address, items purchased); customer support communications; account information (login credentials and preferences); device and usage information (IP address, browser type, time zone, pages viewed); cookie and similar technology data. Payments are processed by our payment providers — we do not receive or store your full card number.

3. How we use personal information

To process and fulfill orders, arrange delivery, provide invoices, and communicate order updates. To provide customer support, handle returns, and administer our limited warranty. To prevent fraud and protect the security of our Services. To improve our website, products, and customer experience. To send service messages and marketing communications where permitted by law. To comply with legal and regulatory obligations in the UAE and other applicable jurisdictions.

4. Legal basis and UAE PDPL

Where required by applicable law, including the UAE Personal Data Protection Law (PDPL), we process personal information based on: performance of a contract, legitimate interests (fraud prevention and improving Services), compliance with legal obligations, and/or your consent (for certain marketing and cookie settings).

5. Sharing and disclosure

We use the Meta Pixel to measure advertising performance. Payments are processed through Paymob. We share personal information with trusted service providers including: Shopify (ecommerce platform and hosting), payment service providers and fraud prevention partners, shipping carriers and logistics providers, customer support and communications tools, analytics and advertising partners, and professional advisors and authorities when required by law.

6. International transfers

Some of our service providers may process or store personal information outside the UAE. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that transfers comply with applicable law.

7. Data retention

We keep personal information only for as long as necessary for order fulfillment, customer support, warranty administration, accounting and tax compliance, dispute resolution, and enforcing our agreements.

8. Cookies and similar technologies

We use cookies to operate the website, remember preferences, secure transactions, and understand website performance. Your browser settings can be used to manage cookies. Disabling cookies may affect site functionality. If you prefer not to be measured for advertising, you can adjust your browser cookie settings and manage ad preferences on Meta platforms.

9. Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information; object to or restrict certain processing; and opt out of marketing emails. To exercise rights or ask questions, contact us at sales@magicsolutionsme.com.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

11. Children

Our Services are not intended for children under 18. We do not knowingly collect personal information from children under 18.

12. Marketplace purchases

If you purchase our products via third-party marketplaces (such as Amazon, Noon, or Carrefour), your information may also be processed by those platforms under their own privacy policies.

13. Changes

We may update this Privacy Policy from time to time. We will post the updated version on our website with a new "Last updated" date.