Shipping policy
Last updated: 10 Feb 2026
This Shipping Policy applies to purchases made directly on our website. Purchases made through third-party marketplaces (including Amazon, Noon, and Carrefour) are subject to the shipping and delivery policies of those platforms. Website: magicstarme.com
1. Processing time
Orders are typically processed within 1-3 business days (excluding weekends and public holidays). During peak periods or stock constraints, processing may take longer.
2. Shipping partners, delivery confirmation, and tracking
We work with international carriers and local couriers (for example: FedEx, DHL, UPS, and similar providers depending on destination). Delivery may require signature, OTP/verification code, or other proof of delivery depending on the courier. Tracking is provided for most shipments. Tracking updates may take 24-72 hours to appear after dispatch.
3. Estimated delivery timelines (not guaranteed)
Estimated transit times after dispatch (business days):
- United Arab Emirates: 1–2 business days
- Canada / Europe: 10–14 business days
- Australia / New Zealand: 10–21 business days
- Mexico / Central / South America: 15–30 business days
Delivery dates are estimates only and are not guaranteed. Delays can occur due to customs clearance, holidays, weather, or carrier disruptions.
4. Address accuracy and changes
You are responsible for entering a complete and accurate shipping address at checkout. Once an order is processed, we may be unable to change the address. If a carrier returns a shipment due to an incorrect address or failed delivery attempts, additional fees may apply.
5. Duties, taxes, and customs fees
International shipments may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the recipient. If a shipment is refused and returned, you may be responsible for return shipping and any assessed fees.
6. Delivered-but-not-received, lost, or stolen packages
Risk of loss transfers upon delivery to the address provided, as evidenced by carrier tracking and/or delivery confirmation. If tracking shows 'delivered' but you have not received your package, you must notify us within 48 hours of the delivery scan. We will assist by opening a carrier investigation. If a carrier confirms the package was lost before delivery, we may replace the order or refund at our discretion.
7. Damaged shipments
If your item arrives damaged, contact us within 48 hours of delivery with clear photos/videos of the damage and the outer packaging. Do not discard packaging until the claim is resolved. We may be unable to support claims reported after this window.
8. Split shipments
If your order contains multiple items, we may ship items separately. You may receive multiple tracking numbers and deliveries.
Contact: sales@magicsolutionsme.com | +971 4 427 5070